Privacy Policy

1. Introduction

Welcome to Havoc Flare Zenior Architecture ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Havoc Flare Zenior Architecture is a Canadian architectural firm specializing in Contemporary Urban Design & Sustainable Architecture, dedicated to transforming chaos into harmonious spaces.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our services
• Submit a project inquiry or consultation request
• Subscribe to our newsletter or updates
• Contact us via email, phone, or contact forms
• Participate in surveys or feedback sessions
• Apply for employment opportunities

This information may include:

• Name and contact details (email address, phone number, mailing address)
• Project details and requirements
• Professional information (company name, job title)
• Financial information (for project proposals and contracts)
• Communications and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and enhance user experience. For more details, please see Section 6 of this policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To respond to inquiries, provide architectural services, and manage client projects
• Communication: To send you updates, newsletters, marketing materials, and other information that may be of interest to you
• Improvement: To analyze website usage and improve our services, website functionality, and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Protection: To protect our rights, property, and safety, as well as the rights of our clients and partners
• Project Management: To coordinate with contractors, consultants, and other professionals involved in your project
• Business Operations: To maintain records, conduct internal research, and perform administrative tasks
• Marketing and Promotion: To showcase completed projects (with client permission) and promote our services

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Web hosting and cloud storage providers
• Email and communication service providers
• Analytics and marketing platforms
• Payment processors and financial institutions
• Professional consultants (engineers, environmental specialists, etc.)

4.2 Business Partners

We may share information with contractors, consultants, and other professionals involved in completing your architectural project.

4.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights and interests.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as featuring your project in our portfolio or marketing materials.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and network security
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection and privacy
• Confidentiality agreements with third-party service providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and capture certain information about your preferences and activities.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience.

6.4 Third-Party Tracking

We may use third-party analytics services (such as Google Analytics) to collect information about website usage. These services may use cookies and similar technologies.

7. Your Rights and Choices

Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

7.2 Withdrawal of Consent

You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

7.3 Opt-Out of Marketing Communications

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7.4 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.5 Deletion

You may request deletion of your personal information, subject to certain legal obligations that may require us to retain specific data.

7.6 Objection and Restriction

You have the right to object to certain processing of your personal information or request that we restrict processing under specific circumstances.

To exercise any of these rights, please contact us using the information provided in Section 12.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our retention periods are based on:

• The duration of our relationship with you
• Legal, regulatory, and contractual obligations
• Professional liability and insurance requirements
• Legitimate business purposes (records management, dispute resolution)
• Industry standards for architectural documentation

Project-related information and architectural documents may be retained for extended periods in accordance with professional standards and building code requirements.

9. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Canada, including the United States, where data protection laws may differ from Canadian laws.

When we transfer your information internationally, we take appropriate measures to ensure adequate protection, including:

• Using standard contractual clauses approved by regulatory authorities
• Ensuring service providers comply with applicable data protection frameworks
• Implementing technical and organizational security measures

By using our services, you consent to the transfer of your information to countries outside Canada as described in this policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: